Delivery

 

Delivery

  • Your ZOO Adventure Boots are delivered within 2-3 working days.
  • Delivery costs of shoe care products, insoles and accessories: delivery costs will not be charged as long as you order these products at the same time as your boots.
  • Insoles are not sent by parcel post, but standard mail. There is no charge for postage.
  • For shoe care products and accessories, we charge a part of the cost, which amounts to £ 3.00

Delivery date

  • If you place your order and finish your payment before 14:00 hours on a working day and the article is in stock, DPD will deliver the product within 2-3 working days.

Not at home

  • If you are not at home the first time DPD will leave a card and then try to deliver on the next working day. If still unsuccesful then DPD will take your package to their nearest depot. Your package stays there and will be returned to ZOO Adventure after 2 weeks if you do not collect it.

Delivery address

  • You can choose to have your package delivered to the billing address or another address. You can specify when ordering.
  • The driver may not deliver the package to a different address than the delivery address you specified.

Delivery by DPD

  • If you order before 14:00 hours and the article is in stock, the delivery time is generally 2-3 days. The delivery is by DPD, please note that ZOO Adventure cannot guarantee the delivery time.
  • If you order with an account, you will receive an email from us with a Track & Trace number so you can then track your package.
 

More information on
Order
Payment
Exchanges & returns

If you have any questions, please feel free to contact customer service, we are happy to assist you. Phone 0345 222 0264.