Exchanges & returns

If an item does not meet your expectations, you can return it. 

Conditions

  • You may return an item within 14 days after receipt.
  • The items must be in original condition (unworn) and are to be packed in the original shoebox, to be returned packed in original or equivalent outer packaging (packaging around the shoebox).
  • The standard (referring to Women boots) removable insoles (1 pair in the boots + 1 set separately) must be packed in the shoebox and put back in the boots.
  • When you return an item, the amount to be paid will refunded as soon as possible after receipt of the returned item, no longer than 10 days later. Mostly refunded within 48 hours.

What to do with Exchanges?

  • When you return an item, the amount to be paid will refunded as soon as possible after receipt of the returned item, no longer than 10 days later. Mostly refunded within 48 hours.
  • Articles cannot be exchanged. Articles can be returned. If you like you can place a new order.
  • To return, please follow the Return-form enclosed in the box, fill in your personal details, including details of the item to be returned.

What to do with Returns?

  • Follow the form enclosed in the box, fill in your personal details, including details of the item to be returned.
  • The amount to be paid will be refunded as soon as possible after receipt of the returned item, no longer than 10 days later. Mostly refunded within 48 hours.

Packing

  • Pack the item according to our above conditions in a shoebox, do not close the box yet.
  • Put the completed Return form into your box and close it.
  • Attach the DPD label on the outer packaging of your parcel.

Drop off package and get a receipt

  • Drop your package off at your nearest DPD parcel/pickup shop and ask a proof of posting.

The transport risk is borne by you the customer, you should ask DPD receipt/proof of posting so that the package can be tracked.

Received damaged or wrong article?

Damaged
  • If you receive a damaged pair of boots, you can follow the procedure for Faulty Exchanges and we'll send you a new pair as soon as we have received the damaged item. We ask you to note on the Return form where the damage is located. Also, it is useful for us to be informed whether the outer packaging was intact or damaged when you received it.
Wrong article
  • Should the unexpected happen and you have received the wrong item, you can follow the Return procedure and we'll send you a new pair as quickly as possible.

Print Return form

The Return form is included in each package, if you do not have it in your possession, you can print the form here. 

For Returns: 
Print Return & Exchange Form UK

More information on
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If you have any questions, please feel free to contact our customer service, we are happy to assist you.